At La Maison Hanoi Spa, we are committed to providing our guests with a safe, transparent, and enjoyable experience. By booking and using our services, you agree to the following policies:
Privacy & Data Protection
• All personal information you provide (name, contact details, booking information) will be kept strictly confidential and used only for service purposes.
• We do not share customer data with third parties without consent, except as required by law.
Booking & Payment
• Reservations can be made online, by phone, or directly at the spa.
• We accept various payment methods including cash, credit/debit cards, and selected e-wallets.
• Full payment or a deposit may be required to secure your booking.
• Prices are listed in VND and inclusive of applicable taxes.
Cancellations & Refunds
• Cancellations made at least 24 hours in advance will not incur any charges.
• Late cancellations or no-shows may result in a service charge or loss of deposit.
• Refunds (if applicable) will be processed according to our payment method policies.
Spa Etiquette & Guest Responsibility
• Please arrive at least 10 minutes before your scheduled appointment.
• Inform our staff of any medical conditions, allergies, or special requests prior to treatment.
• The spa environment is designed for relaxation — please respect the quiet atmosphere and other guests.
Liability Disclaimer: While we take every precaution to ensure your safety and comfort, La Maison Hanoi Spa is not liable for any unforeseen reactions, injuries, or personal items lost during your visit.
Privacy & Data Protection
• All personal information you provide (name, contact details, booking information) will be kept strictly confidential and used only for service purposes.
• We do not share customer data with third parties without consent, except as required by law.
Booking & Payment
• Reservations can be made online, by phone, or directly at the spa.
• We accept various payment methods including cash, credit/debit cards, and selected e-wallets.
• Full payment or a deposit may be required to secure your booking.
• Prices are listed in VND and inclusive of applicable taxes.
Cancellations & Refunds
• Cancellations made at least 24 hours in advance will not incur any charges.
• Late cancellations or no-shows may result in a service charge or loss of deposit.
• Refunds (if applicable) will be processed according to our payment method policies.
Spa Etiquette & Guest Responsibility
• Please arrive at least 10 minutes before your scheduled appointment.
• Inform our staff of any medical conditions, allergies, or special requests prior to treatment.
• The spa environment is designed for relaxation — please respect the quiet atmosphere and other guests.
Liability Disclaimer: While we take every precaution to ensure your safety and comfort, La Maison Hanoi Spa is not liable for any unforeseen reactions, injuries, or personal items lost during your visit.
